Privacy Policy

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Privacy Policy: Momentum Health Pakenham

1. Our Commitment

Momentum Health Pakenham is committed to protecting the privacy of your personal and health information. We manage your data in accordance with the Australian Privacy Principles (APPs) and the Victorian Health Records Act 2001.

2. Information We Collect

To provide high-quality Chiropractic and Remedial Massage care, we collect:

  • Personal details: Name, date of birth, contact information, and emergency contacts.

  • Health Information: Medical history, symptoms, previous treatments, imaging results (X-rays/scans), and clinical notes.

  • Transaction Data: Payment details and health fund information for HICAPS claiming. ‍

3. How We Use Your Information

Your information is used strictly for:

  • Providing clinical assessment and treatment (Chiro, Massage, Dry Needling, Cupping).

  • Administrative purposes, including booking reminders via SMS/Email.

  • Billing and processing health fund claims via HICAPS/NAB.

  • Communicating with other healthcare providers (only with your express consent)

4. Third-Party Service Providers

We use secure, industry-standard platforms to manage your care. By using our services, you acknowledge that your data is processed by:

  • Cliniko: Our Practice Management Software (Data is encrypted and stored in secure Australian-based servers).

  • Squarespace: Our website host (for basic analytics and contact forms).

  • NAB/HICAPS: For secure payment processing

5. Data Security

We take reasonable steps to protect your information from unauthorized access. This includes two-factor authentication (2FA) on all clinical software, encrypted data storage, and restricted access to clinical notes.

6. Access and Correction

You have the right to access your health records or request corrections. Please contact us in writing at hello@momentumhealthpakenham.com.auto make a request.

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